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How 9nath Handles Your Personal Data

At 9nath, we are clear about what personal data we collect from your account, why we collect it, and exactly how it is stored and protected.

Transparent Data CollectionIndia-Specific Privacy RightsSecure Account StorageUPI & Paytm Data HandlingRight to Request Deletion
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9nath How 9nath Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern, our privacy support team is available through the channels below. We aim to respond to all data-related requests within 72 hours of receipt, and we will always confirm receipt of your query by return message so you know it is in our queue.

Team online

Email Privacy Desk

Write to our dedicated privacy address at [email protected]. Include your registered account email so we can locate your data record and respond accurately within 72 hours.

Live Chat Support

Open the chat widget on 9nath.com while logged in to your account. Our agents can raise a formal data request on your behalf and confirm the reference number immediately.

In-Account Request Form

Navigate to Account Settings, then Privacy, and submit a data request form directly. This method creates an automatic case number and timestamp for your records with no extra steps.

HOW WE PROTECT YOUR DATA

Our Six Privacy Commitments to You

Every commitment below reflects an actual practice inside 9nath's account and data infrastructure — not a general statement.

Encrypted Data Storage

All identity documents, phone numbers and payment references tied to your account are stored using AES-256 encryption. Even internal staff cannot view raw payment data outside of an approved verification workflow.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the footer of any 9nath page without affecting your account access.

Payment Data Handling

UPI references, Paytm wallet tokens and PhonePe transaction IDs are logged only for reconciliation purposes. We do not store full UPI VPAs or bank credentials — only the masked identifiers your payment provider returns to us.

Data Retention Schedule

We hold active account data for as long as your account exists. After account closure, we retain only the records required by applicable Indian regulation and delete everything else within 30 days of your verified closure request.

Account Security Controls

Two-step login verification is available for all accounts. We log each login attempt with a timestamp and device fingerprint; if we detect an unusual pattern, we flag it and may temporarily lock the session pending your confirmation.

Your Right to Access and Correction

You can request a full export of the data we hold on your account at any time. If any detail is incorrect — a misspelled name or an old phone number — contact the privacy desk and we will update it within five working days.

Common Questions About Your Privacy on 9nath

The questions below cover the scenarios our account holders raise most often about data handling, cookies, payment records and how to exercise their privacy rights. If your question is not answered here, reach out through the privacy desk at [email protected] and we will respond within 72 hours.

We collect your name, email address, mobile number, date of birth and any identity documents you submit during verification. Device identifiers and IP addresses are also logged at account creation to support security checks and fraud prevention.

We store only the masked transaction reference returned by your payment provider — not your full UPI VPA or Paytm wallet credentials. These references are encrypted at rest and are accessible only through an authorised reconciliation workflow, never exposed to general staff.

Yes. Log in, go to Account Settings, then Privacy, and submit a data export request. We will compile your file and send it to your registered email address within five working days of receiving the request.

We do not sell your personal data. We share it only with payment processors such as UPI and Paytm networks for transaction fulfilment, and with identity verification providers where required by local law in India. All third parties are bound by data-handling agreements.

Once your account closure is verified, we delete non-essential data within 30 days. Records required under applicable Indian regulations are retained for the statutory period and then permanently deleted. You will receive a confirmation email once deletion is complete.

We use session cookies for login continuity and analytics cookies to understand page usage patterns. You can accept, reject or customise cookie categories from the cookie preference panel in the footer — changes take effect immediately without logging you out.

Email [email protected] with your registered account email and a description of the issue. We confirm receipt within 24 hours and aim to resolve data correction requests within five working days, sending a written confirmation once the update is applied.

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